A 24 hour cancellation notice is required if you wish to cancel or reschedule.
Mark Stockwell Osteopathy
15 The Crescent
Andover SP11 7RQ
Tel: (0)1264 580280
To keep us all safe, I have introduced some new protocols to the practice. For new patients, I will take a case history from you over the phone. This will help minimise contact time in the clinic. On the day before the appointment, or the evening before, if the appointment is first thing, I will call to ensure that you do not have any relevant symptoms.
On arrival at the clinic, I will expect you to disinfect your hands with the hand sanitiser gel and then don the provided face mask. I will then conduct a non-contact temperature check to ensure no sign of fever. If fever or any other COVID-19 symptoms are found, then treatment will be postponed.
I have introduced additional PPE for myself, which includes disposable face mask, gloves and apron. If necessary, I may use additional eye protection during the treatment. All disposable PPE is only used once and is safely discarded following treatment. I also change my outer clothing and foot ware after each clinic ‘session’, which is four hours. The clinic room is vented for 30 minutes and then surfaces cleaned and made ready prior to the next appointment.
It would also ask that you arrive dressed ready for treatment, rather than bringing a change of clothes, and that you have visited the bathroom before arrival. To minimise waste and cleaning, I have decided, for now, not to provide towels in the room. I would be very grateful therefore, if you would bring a clean towel with you. Click ‘Book Now’ to make an appointment.
If you are someone who is sheltering, consider booking a telehealth appointment. This way, you can get help with any pain or problem you are having, without putting yourself at any risk of infection. I know it’s not quite the same hands-on experience, but it’s the next best thing.
Select the telehealth option below to book a telehealth appointment. Once the booking is made, you will be sent a confirmation email with a link that connects you to the call. The system is easy to use, secure and is provided through Cliniko. Two days prior to the appointment, you will receive a reminder email that has the clickable link for the online video consultation. For your convenience, online payment is taken at the time of booking.
The process will be much as it would if you attended clinic in person, accept from the comfort of your own home. We will discuss your medical condition, during which I will make a few written notes. I’ll guide you through an examination procedure, during which I may ask you to perform certain relevant movements in front of the camera, exactly how we would in clinic. Following the examination, I will discuss the findings and put forward a working diagnosis for what is going on. From there, I will run through a rehabilitation routine that I would expect you to follow. Don’t worry if there is a lot to remember, as I will follow up the session by emailing a reminder of what to do. I may also include relevant attachments and links to relevant exercise demonstrations.
To get the best from the session, it is best that you find a quiet room where you won’t be disturbed, but which has space to move, good lighting and good wifi. You will also want to be dressed as if you were coming into clinic for a regular osteopathy treatment, loose fitting clothing is ideal. Remember, I may need to see that shoulder, knee or lower back.
I look forward to seeing you.
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